From KGW News:
For the second week in a row, the Washington Healthplanfinder website is down, and it’s causing problems for people who are dealing with billing issues. Some of them say the website is mistakenly debiting their accounts.
Shannon Bruner of Indianola logged on to her checking account Monday morning, and found she was almost 800 dollars in the negative.
“The first thing I thought was, ‘I got screwed,’” she said.
Her first thought was obviously accurate!
She was not expecting to be billed for her new insurance until December 24. That was the date agreed to and documented at the website.
“Big knot in my gut because we’re trying to keep it together,” said Shannon Bruner. “It’s important to me that this kind of stuff doesn’t happen.”
They’re not alone.
One viewer emailed KING 5 saying, “They drafted my account this morning for a second time.”
Another woman on Facebook with a similar problem commented, “We are all in the same boat.”
“We’ve got to figure out how to get money to pay the bills for the next week or two until we have another check come through,” said Josh Bruner. “It’s just crazy.”
Of course, they were told to go to the website of the state exchange to check the invoice, but the website is down (again). The so-called “helpline” didn’t work either. The finally got someone’s attention by posting a message on the Facebook page of the Washington Healthplanfinder website.
So how is this going to work on the Federal exchanges?
Remember, that part of healthcare.gov is not even built yet. It will certainly not have been tested sufficiently when it is first used. Do we even want a federal website system to have the power to simply use our debit card at will to bill us?
After all, healthcare.gov was designed and built without any security in mind. Even if we could trust our federal paymasters and accountants, we still have to worry about private sector criminal hackers.